- First steps
I joined Devoteam through the acquisition of my former company Apogée Communications. I started at Devoteam as responsible for an integration entity of 15 consultants focused on BMC Remedy technology.
- Career Milestones
From the responsibility of the BMC Remedy integration entity I moved to the management of the ITSM integration team. The growth of the activity in this area, drove Devoteam to create a dedicated Business Unit in 2010 and I took the direction of this BU, managing Sales, Offer and Delivery of ITSM solutions. This assignement lasted 3 years. Since beginning of 2013 my new role is to manage the IT Service Excellence Offer as Regional Offer Director for Mediterranean Region.
- Everyday life
I define and review with other Regional Offer Directors on IT Service Excellence Offer the documentation and strategy about the offer. On a daily basis I work closely with Account managers to promote IT Service Excellence and explain to customers the benefits they can expect from Devoteam's value propositions.
- Implementing a configuration management system
- Dec 10, 2013Inside Business Process Management
- Jan 27, 2014Results of our survey : IT - Business relationship